Reservation Policy

Payment Policy: 

Valid credit card details are required to secure the booking. Full payment of your booking may be taken up to 14 days prior to your date of arrival. 

Cancellation Policy:

FREE CANCELLATION PERIOD: Reservation can be cancelled free of charge upto 14 days before the scheduled arrival date. 
LATE CANCELLATION FEE: Cancellations made within 14 days of arrival date will incur a fee of one night's room rate, as stated on the reservation confirmation. 
NO-SHOW POLICY: In the event of a no-show, the first night's room rate will be charged as a penalty. 
NON-REFUNDABLE BOOKINGS: Reservations made utilizing credit are not eligible for refunds in the event of cancellation or modification. 
NOTIFICATIONS: To cancel, please contact the property via email or phone.

Children and Extra Bed Policy:

Max 2 children, 12 years and under stay free of charge with parents/guardians when using existing bedding.  Children over 12 years will require an extra bed with a cost of AU$25/- per night.

Reception Hours: 9:00am to 7:00pm

Check-in: 2:00pm to 7:00pm
Check-out: 10:00am 

Late check-in: Contact reception on 03 5237 6100 prior to arrival for after-hour check-ins

Late check-out: A surcharge of $50/- applies for check-out after 10:00am